The Getaway Terms & Conditions
Please read carefully. By booking with us you agree to the following:
Booking Conditions Details
● Caravans are not permitted.
● Hen or Stag parties are not permitted.
Conditions for Booking
● The person making the booking must be at least 18 years of age.
● Full payment must be made at the time of booking, except for certain Glamping booking arrangements.
● Each unit booked includes parking for 1 vehicle only. If you require extra parking please contact us.
● To book Same Day Arrivals, please ring: +353 87 352 7851.
Discounts & Payment options
Loyalty Discount for all booking types
● Every 7th night booked directly via our website is free and will be automatically deducted.
● This applies for bookings of 7 or 14 consecutive nights.
Direct Booking Discounts (For Glamping Only)
All Glamping accommodations booked directly through our website will avail of an automatic discount
● 5% “Happy Days Discount” - stays between 1st April - 30th September
● 10% “Cosy Nights Discount” - stays between 1st Oct - 31st March
Payment Options (For Glamping Only)
● 1) Full payment at the time of booking
● 2) 25% non-refundable deposit with a 75% balance to be paid 28 days before the arrival date
● 3) 25% non-refundable deposit with monthly payments thereafter to be finalised 28 days before the arrival date
NB: You forfeit any monies paid if you do not pay the balance by the agreed date
Accommodation Details
Glamping Cabins & Glamping Belle Tents
● All Glamping is a 2 night Minimum Stay .
● Dogs are not permitted with Glamping Bookings except for The Red Kite
● Glamping Cabin Season : All Year
● The Buzzard Cabin - Maximum of 6 people
● The Hen Harrier Cabin - Maximum of 4 people
● The Red Kite Cabin - Maximum of 2 people & 2 Dogs
● The Peregrine Cabin - Maximum of 2 people
● Glamping Belle Tent Season: 1st June - 3oth September (weather permitting)
● Seascape Belle Tent - Maximum of 2 people
● Woodland View Belle Tent - Maximum of 2 people
Motorhomes & Campervans
● Motorhome Season: All Year
● Maximum of 5 people per Parking Bay.
● Maximum of 2 dogs per a bay.
● Awnings / Pup Tents / Roof & Trailer Tents are all permitted but only if they are not large and will not interfere with the neighbouring guests.
Camping Tents
● Season: 1st June - 30th September ( weather permitting )
● We cater for tents up to 4m x 4m only.
● Maximum of 4 people per pitch.
● Dogs are not permitted with tent bookings.
Holiday Details
Holiday Confirmation
Following your booking, you will receive a Holiday Confirmation. Please bring a digital or paper copy of this when you arrive.
Booking Contract
The completion of a telephone conversation or receipt of a Holiday Confirmation email, does not constitute a contract between the guest and The Getaway. A contract shall only exist, once the Holiday Confirmation is presented on arrival and the party is seen to be as described and is in compliance with the Terms & Conditions.
We reserve the right to refuse access or terminate the booking / stay of any guest(s) whose party make-up or behaviour interferes (or may interfere) with the general comfort of our other guests or the neighbouring properties. In this event no refund will be given.
If the Terms & Conditions are broken by any members of your group, whereupon you are asked to leave the premises or are denied access then no refund will be given.
Arrival / Departure Times & Booking Allocation
Arrival times
Afternoon: 3:00pm – 8:00pm
Departure times
Morning: 7:00am – 12:00am
If you have any issues related to arrival or departure times, please inform us and we will do our best to accommodate you.
Booking Allocation
Unless advised otherwise please use the Bay or Accommodation as noted on your booking confirmation.
Booking Amendments
No refunds or discounts will be given for late arrivals, early departures or inclement weather.
Cancellation or Amendments made by The Getaway
● If for any reason we have to cancel or amend your booking, we will do our best to provide a suitable alternative date.
● If a suitable date can not be found we will fully refund your booking. No compensation will accompany this refund.
Cancellation by the Customer
If notice is given more than 28 days before the arrival date:
● A full refund will be given.
● The payment will be refunded to the card that was used to make the payment
If notice is given less than 28 days before the arrival date:
● The full value of the booking can be transferred to create a future booking.
● This credit can be used for any booking type within 12 months of the credit confirmation date.
● To avoid being double charged; when you wish to use your credit, please text or email with alternative dates for the booking and we can organise it for you.
Amendments by the Customer
● If you wish to amend your booking please notify us and we will do our best to accommodate you.
● If no agreement can be made and therefore the booking must be cancelled, the above cancellation policy will apply.
Extension of stay
Please notify us if you wish to extend your stay and we will do our best to accommodate you.
Day Visitors
If you have any day visitors who are not included in the booking, please notify us. Anyone on site after 8pm will be regarded as an extra guest and incur a €5 charge.
Site Rules
Liability
1. The person making the booking is responsible for the conduct of their group and will be held liable for any damages or loss caused to any buildings, property and equipment of The Getaway, fellow guests and surrounding neighbours.
2. Customers must ensure that their property is secured. Your personal belongings, vehicles and their accessories and contents are left at your own risk. The Getaway or its staff will not be liable for the loss, theft, or damage of any property.
3. The Getaway, its facilities and the surrounding area, are used entirely at the customer's own risk. We or our staff will not be held liable for any injury, accident, or mishap to any person on the site or its surroundings.
Welfare & Safety
1. No person under 18 years is permitted to stay at The Getaway unless accompanied by a parent or guardian.
2. Children must be supervised by a suitable and responsible person at all times, for their own safety and the respect of other guests.
3. Please make yourself aware of the fire assembly point located at the site entrance gate.
4. Fires are not permitted anywhere on the site, other than in the Fire Pit.
5. Fires and BBQs must be lit and supervised at all times, by a responsible adult and then minded until such time as they are deemed safe.
6. Do not light Fires & BBQs if the weather is windy and they could blow over or fire be spread.
7. BBQs are only permitted if raised off the ground.
8. Alcohol should be consumed sensibly and your enjoyment of it be kept discreet.
9. Overly noisy or anti-social behaviour, could result in the individual or group being asked to leave.
10. Please keep noise to a minimum after 11pm.
11. The use of generators is not permitted.
Eco Policy
1. Due to the nature of our Wetland Waste System, no toilet chemicals containing formaldehyde can be emptied in the Chemical Disposal. If in doubt use Green Chemical only ( units of it can be bought from us ).
2. Please do not litter The Getaway or the surrounding countryside.
3. We strive to recycle as much as possible, therefore we ask you take the time to split your rubbish according to the bins provided. Please do not put household items in to the waste bins.
4. The Showers facilities are provided free of charge. We respectfully ask that you do not exploit your time in using them, in the interest of the environment and for the sake of the other guests. Please leave the rooms as you would wish to find them.
5. Please turn off all Lights & Appliances at The Getaway after use.
DOGS
NB:There have been sheep killed by Dogs in the area and we have to implement strict rules to continue allowing them to come here. If in doubt read the detailed notice in The Nook when you arrive.
1. Dogs MUST be kept on leads at all times on the site and if walking in the local area. We are surrounded by farmland with livestock and areas of pristine protected Wildlife habitat. Please stick to the roads and tracks.
2. Your dog can be let off the lead in the site's “Dog Run” but only if they will not jump or dig their way out. Under no circumstances can they be left unsupervised.
3. In the interest of hygiene you must clean up after your dog on the site and if walking in the local area. Dog mess spreads disease.
4. If your Dog is aggressive or barks persistently or if you ignore the rules we have regarding dogs you could be asked to leave and no refund will be given..
Complaints & Lost Property
Complaints
If you have any issues please speak to a member of staff. Complaints must be brought to our attention during your stay in order for us to try and resolve them.
Any complaints made after the visitors departure should be made in writing to :- The Getaway Kilnafrehan East Dungarvan Co Waterford X35 RT18 Or email : thegetaway.ie@gmail.com
Lost Property
Any personal items left behind on departure will be returned to you on receipt of a stamped, self-addressed envelope or pre-arranged courier pick up. Items will not be held after 30 days if no notice is given.
Online Privacy
All information supplied on the booking form will be stored for administrative purposes only.